KENSUN RETURN POLICY

KENSUN RETURN POLICY


KENSUN offers a 30-day return policy. It can be extended to 60 days if we are on vacation.

1. How can I contact for additional assistance?
Email: customerservice@kensunhid.com
Phone: +1-855-536-7862
Online chat: follow our website https://www.kensun.com
Facebook: https://www.facebook.com/KENSUN.inc

2. How is the actual return process made if you have a 30-day return gap?
Just let us know, and we will send you a label to send it free of charge.
Afterward, send us the return tracking number, and we will refund you promptly.

3. Can I make a return request online?
Sure. Fill a Return Inquiry on the website, and we will contact you as soon as possible.

4. What, if I need only exchange?
This is something we can do. You are welcome to contact our dedicated support, and we will find the best possible solution for you.

5. What, if a product, which I received, is damaged?
We apologize for that. Let us know, and we will replace it promptly or refund your order.

6. How long does it take to credit my account?
The refund terms may vary, but usually, it takes up to 10 business days.

7. If I haven’t received my refund after requesting?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us atcustomerservice@kensunhid.com

CONTRIBUTED FROM kensun.com

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